Support
- We are proactive on managed accounts and monitor all backup reports on a daily basis
- We provde a reactive response to unmanaged accounts
- Files can easily be restored from any location that has an internet connection.
- Non “Jargon speaking” technicians are available 9.00am to 5.30pm, Monday - Friday to resolve issues and to advise if your backup has failed or is incomplete.
- Unlimited technical support is included in your monthly fee.
- Client backup and restore available 24 hours per day, 365 days per year.
- Advanced notification of approaching your data limit to enable you to delete data or increase your quota.
- Large data restores are via removable media couriered to site (courier charge only)
Remote Support
If you run a Microsoft Operating System, we can offer you free remote support where we take control of your PC, Server under your watchful eye. Just click on the netviewer logo below and run the application, call us and we will then give you a unique Session number that will allow our technical support personnel to help you.
Download Remote Support Client
Please download the correct version of the client software for your platform.
Download Netviewer client for Windows Download Netviewer client for Mac