Support
- We are proactive on managed accounts and monitor all backup reports on a daily basis
- We provde a reactive response to unmanaged accounts
- Files can easily be restored from any location that has an internet connection.
- Non “Jargon speaking” technicians are available 9.00am to 5.30pm, Monday - Friday to resolve issues and to advise if your backup has failed or is incomplete.
- Unlimited technical support is included in your monthly fee.
- Client backup and restore available 24 hours per day, 365 days per year.
- Advanced notification of approaching your data limit to enable you to delete data or increase your quota.
- Large data restores are via removable media couriered to site (courier charge only)
Remote Support
Quick Web-Based NetViewer Session
Just give us a call on 0844 406 8094 and we will give you a NetViewer session number. Enter this session number and your name in the box on the right and click "Join Now".
Note: If you are prompted by your web browser to allow the installation of software please follow your browsers instructions in order to allow NetViewer to run.
Alternatively...
Should you have a problem with the Quick NetViewer session above please download, install and run the NetViewer client using the links below and then give us a call on 0844 406 8094.
Please download the correct version of the client software for your platform.
Download Netviewer client for Windows Download Netviewer client for Mac